A leading global hospitality chain is now able to ensure seamless check-in and arrival experience at a few of their Indian resorts. The newly deployed system empowers the guests with the option to pre-check-in through the company's mobile app. A day before check-in, the guest simply completes a one-time Aadhar validation along with a selfie. Pre-check-in option is available for all members of the party that are accompanying the guest for the stay. Our solution is able to utilize the feed from the existing CCTV system using advanced Computer Vision techniques to complete the guest verification without the need to invest in separate self-check-in kiosks.

The end result is

• Enhanced guest experience by offering the convenience of pre-check-in and reduced wait time at front desk
• Improved efficiency for front desk staff by focusing on personalized welcome and addressing specific guest needs rather than routine document verification
• Strengthened compliance by ensuring secure digital collection of verified valid documents mitigating risks associated with manual checks
• Positive brand perception by embracing technology that improves guest journey the company reinforces its commitment to customer-centricity