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Applications are at the heart of your business. A smooth running of business applications is an absolute must for ensuring business productivity and ultimately profits.
Any application stack comprises of many elements apart from the core application. Hence the behavior of an application is dependent on multiple parameters, not necessarily directly connected with the application itself. To manage such applications effectively, you need a team of people with diverse skills ranging from networking, security, OS, database, middleware, compute hardware, storage and the application itself. Getting such people, retaining them and maintaining teams can be a very expensive affair for corporations. And then when applications change, these teams need to be either retrained or realigned or worst, retrenched.
Business ImpaQt offers you an application management service wherein we take responsibility of maintaining your application in a healthy state. We can take care of application patching, version changes, routine backups, application tuning and so on. Our existing skills in all the peripheral areas around an application give us the edge in delivering application specific support to customers.
Case Study :
Reserve Bank of India has deployed a payment gateway solution (RBI Payment Gateway Solutions) for settling high value interbank transactions. This payment gateway solution, popularly called as RTGS gateway, is mandatory for all banks to transact with each other. Each bank interacts with RBI's infrastructure through their own payment gateway. Each payment gateway comprises of a server cluster with a shared storage, Microsoft Windows Cluster, Oracle Database, Oracle RAC, IBM MQ Websphere, and the suite of applications from multiple software vendors (Logica, TCS and IDRBT). This infrastructure also needs to have a disaster recovery and business continuity mechanism.
The applications are quite complex and require frequent patching. Each patch needs to be tested in a test environment for its effects on other components of the solution and then deployed in production environment. Apart from that, there are a lot of regular application related support issues. These issues could be related to any of the payment gateway components. The users who are transacting in high value trades need the system up and running at all costs during RBI working hours. The implication of a downtime can result in losses of crores.
Business ImpaQt division offers a comprehensive payment gateway management service with committed SLAs to multiple banks in the country. The success of our seamless delivery is proven by the fact that we have these contracts from each of our customers for more than 4 years now.
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